ISG's Risk Management services include three key components:

Investigation to Resolution (I2R^SM) Program

•  Reacquired vehicle prevention and customer retention program
•  Integrated "Call Center-Field-Dealer" System
•  Outsourced, escalated contact center employing industry experienced management
   and resolution coordinators
•  Neutral, technical field force for inspections
•  Dedicated liaison between Client Field, Dealers, Service, and Warranty Ops Group to
   recommend and coordinate appropriate response to resolve customer problem

Lemon Law Claim Review

•  Investigating the claim by gathering all of vehicle repair orders
•  Creating a service chronology and analyzing the service history
•  Reviewing the state "Lemon Law" and coming to a determination of the best course of action

Preparing and Tracking Vehicle Resale Disclosures
for Auction Sales:

•  Business Center Units
•  Catastrophic Event
•  Fleet Account Units
•  In-Plant Damage
•  Major Damage
•  Quality Issues
•  Storm Damage
•  Transportation Damage